Terms of service

OVERVIEW
Welcome to Llum Studios! The terms "we", "us" and "our" refer to Llum Studios. Llum Studios operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Llum Studios is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the "Terms") describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.

As a small independent UK business, we craft our products with care and appreciate your support. Our policies are designed to help us continue creating quality home fragrance and homeware for you.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ from how they appear on your screen due to your device type, settings, or configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Llum Studios reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Llum Studios confirms acceptance. Payment must be successfully processed before your order is accepted.

Please review your order carefully before submitting, as Llum Studios may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email provided at the time of order.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are for personal or household use only, not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties.

We may offer promotions that affect pricing and are governed by separate terms. In the event of a conflict, the promotion terms will govern.

You agree to provide accurate purchase, payment, and account information for all purchases and to promptly update your account with changes to email, credit card numbers, or expiration dates.

You represent and warrant that:

  1. The credit card information you provide is true, correct, and complete.

  2. You are duly authorised to use such credit card for the purchase.

  3. Charges incurred by you will be honoured by your credit card company.

  4. You will pay charges incurred, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All Services, including trademarks, text, images, graphics, product reviews, video, audio, and design elements, are owned by Llum Studios, its affiliates, or licensors and are protected by UK and foreign intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material without prior written consent.

Unauthorized use may violate UK intellectual property law. All rights not expressly granted are reserved by Llum Studios.

SECTION 7 – OPTIONAL TOOLS

You may access third-party tools as part of the Services, which we do not monitor or control. Access is at your own risk, and we provide such tools “as is” without warranties or endorsement.

Any use of optional tools is at your own discretion and risk.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for third-party content or accuracy. Access is at your own risk.

We are not liable for harm or loss related to third-party websites. Complaints or claims regarding third-party products or services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Llum Studios is powered by Shopify. All sales and purchases are made directly with Llum Studios. Shopify is not responsible for any aspect of your transactions, including injury, damage, or loss. You expressly release Shopify from any claims or liabilities related to your purchases.

SECTION 10 – PRIVACY POLICY

All personal information is subject to our Privacy Policy [LINK] and Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies.

SECTION 11 – FEEDBACK

By submitting feedback, you grant Llum Studios a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose.

You represent that you own the feedback or have the necessary rights and that it complies with these Terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information, including pricing and promotions, at any time without notice.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. You may not:

  • Violate UK or international law

  • Infringe intellectual property

  • Harass or harm anyone

  • Transmit false information, spam, viruses, or malware

  • Use automated tools or AI agents to bypass security

  • Interfere with or circumvent Service restrictions

We may suspend or terminate accounts violating these terms.

SECTION 14 – AGENTS

Agents (autonomous or semi-autonomous software) must identify themselves and comply with our rules. We may limit or block Agent access at our discretion.

SECTION 15 – TERMINATION

We may terminate access to the Services at any time without notice. You remain liable for amounts due up to termination. Certain sections (IP, feedback, disclaimers, liability, governing law) survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties, including merchantability, fitness for purpose, durability, title, or non-infringement. Some UK consumer rights cannot be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, Llum Studios and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Llum Studios, Shopify, and affiliates from claims arising from:

  1. Your breach of these Terms

  2. Violation of law or third-party rights

  3. Your use of the Services

SECTION 19 – SEVERABILITY

If any part of these Terms is unlawful or unenforceable, the remainder remains valid.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a right is not a waiver. These Terms, along with our policies, constitute the entire agreement.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations without consent. We may assign our rights without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, with the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – HEADINGS

Headings are for convenience and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS

We may update or replace these Terms at our discretion. Continued use constitutes acceptance of changes.

SECTION 25 – CONTACT INFORMATION

All communication regarding orders, returns, or any legal matters will be conducted via email only: hello@llumstudios.co.uk.